Urgent maintenance to affect all CIS-managed services tonight

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All CIS-managed services face the possibility of disruption from 6pm this evening (Thursday 27th January) until 2am on Friday 28th January.

This is “due to a fault on a core piece of network equipment”, meaning urgent network maintenance will have to be carried out.

In an email to all students this morning, the IT Service Desk communicated that the disruption risk applied to all CIS-managed services. This includes Applications, Telephony, Wireless, and Wired Network, both on- and off-campus.

“Save your work before the maintenance commences”

durham IT desk

The risk of disruption also extends to systems hosted in the cloud, such as Learn Ultra, Microsoft 365, and Oracle HCM. The IT has advised for students “to save your work before the maintenance commences” at 6pm, and to log out of applications to avoid any loss of data.

The IT Service Desk will also close at the earlier time of 6pm this evening rather than the usual 8pm, due to the maintenance work. However, it is expected to open as normal from 8am on Friday.

Image: Durham University

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