Palatinate operates under Durham Students’ Union’s complaints policy. If you have a complaint or want to request a correction, you can take informal steps to reach an early resolution by sending your complaint to the Editors in Chief at editor@palatinate.org.uk. Please give as much detail as possible. If your complaint is specifically for publication you should mark it as such, however this will not guarantee publication. Similarly, if your complaint is not for publication, you should indicate this.
The following complaints procedure will only be undertaken if the correspondence includes the name, address and contact details of the complainant; anonymous complaints cannot be accepted or considered. If at any point you wish to raise a formal complaint or you are not satisfied with the resolution to your complaint you should raise the complaint with Durham SU directly. You can do this here or by emailing su.admin@durham.ac.uk, and providing an over of:
- Your name and contact details.
- An outline of your complaint in your own words.
- The impact that the issue you’re complaining about has had on you.
- What you think we could do to resolve your complaint.
- Anything you’ve done already to try and resolve your complaint.
Durham Students’ Union will respond to your complaint in line with our complaints policy.